FAQ
❓ Frequently Asked Questions (FAQ)
🛒 1. How do I place an order?
Ordering from Streely is simple:
Browse our products and choose your favorite items.
Select the size and quantity, then click “Add to Cart.”
Once ready, go to your cart and click “Checkout.”
Fill in your shipping details and select a payment method.
Confirm your order — that’s it! You'll receive a confirmation email or WhatsApp message right after.
💳 2. What payment methods do you accept?
Cash on Delivery (Morocco only)
🚚 3. Do you ship internationally?
Yes! We ship worldwide.
Delivery times:
Morocco: 2–5 business days
International: 7–14 business days depending on your location
Shipping costs vary by region and will be calculated at checkout.
📦 4. How can I track my order?
Once your order is shipped, you’ll receive a tracking number by email or WhatsApp. You can use this number to track your package through our delivery partner’s website.
🔁 5. Can I return or exchange an item?
Yes, we accept returns and exchanges within 7 days of receiving the item, as long as:
The item is unworn, unused, and in its original packaging
You contact us first to explain the reason
Return shipping cost is covered by the customer
Please note: Items from limited drops or on sale are not eligible for return.
👕 6. How do I choose the right size?
We provide a size guide on each product page. If you're unsure, feel free to contact us with your height and weight, and we’ll help you find the perfect fit.
📧 7. I made a mistake in my order. Can I change it?
Yes, but only if you contact us within 12 hours of placing the order. After that, your order may already be in processing or shipped.
🔒 8. Is my personal information safe?
Absolutely. At Streely, we take data security seriously. All your information is encrypted and never shared with third parties without your consent. You can read more in our [Privacy Policy].
🧵 9. Where are your clothes made?
Our products are proudly designed in Morocco, with high attention to quality, detail, and streetwear culture. We work with trusted local and international partners to ensure top-tier fabrics and production.